FOR IMMEDIATE RELEASE Contact: Raymond M. Flynt
TRAVELERS AID DOUBLES SIZE OF PROGRAM
AT
Washington DC,
Under an expanded arrangement with the Metropolitan Washington Airports Authority (MWAA), the number of Travelers Aid customer service volunteers at Dulles will increase from 200 to 400 and the number of staff at the Dulles location will increase by half. Volunteers are still urgently needed (individuals interested in volunteering should email volunteer@mwaa.com). At least four new Travelers Aid information desks will appear.
Sally Harvey, Travelers Aid’s Program Manager at Dulles, said, "We are honored that MWAA has given Travelers Aid this ringing endorsement of the value of our services to the traveling public by a significant expansion of our contract."
Travelers arriving from all over the world will still be greeted by Travelers Aid volunteers at the existing International Arrivals desk. However, it is anticipated that volunteers will also be stationed for the first time inside Customs and Immigration locations to offer needed assistance.
For the 12 months ended
Volunteer-staffed information kiosks at all three locations provide travel and tourism information, airport directions and airline information, and provide an added level of help to travelers with mobility and other challenges. For example, when a passenger’s connecting flight is cancelled unexpectedly, Travelers Aid can help the individual book local lodging and rebook a new flight for the next day. Travelers Aid can be especially helpful in more complex situations, such as assisting infrequent travelers, unaccompanied minors, passengers with limited English, or individuals with physical or mental disabilities. Even experienced, prepared travelers can encounter unforeseen difficulties, such as a wallet or cell phone inadvertently left in a taxicab.
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About Travelers Aid
Travelers Aid has been operating in the