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Atlanta Hartsfield International
Airport
(ATL)
9 miles South of Downtown Atlanta
Cab fare to Downtown - approx. $35 /
MARTA train - $1.75
Travelers Aid Location:
Atrium, near the "Clock Tower"
Hours of Operation: Monday - Saturday 9 a.m. - 5 p.m.; Sunday Noon - 5
p.m.
Travelers Aid phone number: (404) 766-4511
Travelers Aid
of Metropolitan Atlanta Website
Atlanta Hartsfield International Airport Website
Chicago O'Hare International
Airport (ORD)
Approximately 17 miles Northwest of Downtown Chicago
Cab fare to Downtown - $45 - $55/
Shuttle/shared ride - $27/person, plus $1 surcharge/ CTA
Blue Line Train (approx. 45 minutes to Downtown) -
$2.25
Travelers Aid Locations:
Main Office: Terminal 2, upper/departures level, inside security
Satellite booths: Terminals 1, 2, and 3 upper/departures level, inside security (NOTE: hours vary)
Hours of Operation: Monday - Friday 8:30 a.m. - 9 p.m.; Saturday/Sunday
10 a.m. - 9 p.m.
Travelers Aid Office: (773) 894-2427
E-mail Travelers Aid at O'Hare International
Airport
Heartland Alliance
Website
Chicago O'Hare International
Airport Website
Dallas / Fort Worth International
Airport (DFW)
Located midway between Downtown Dallas and Downtown Fort Worth (approx.
15 miles from each) in the center of the DFW metroplex
Cab fare - approx. $38 to Downtown Dallas;
$43 to Downtown Fort Worth / Shared Ride
- approx. $20> to Downtown Dallas,
$15 to Downtown Fort Worth / Trinity
Railway Express (TRE) commuter rail:
$2.25 to Dallas,
$1.25 to Fort Worth / DART Bus:
$2.25 to downtown Dallas
Travelers Aid Locations
Terminal A, A-29 baggage claim area
Terminal B, B-21 baggage claim area
Terminal C, C-4 baggage claim area
Terminal E, E-14 baggage claim area
Office: Terminal B, B-30 baggage claim area
Hours of Operation: Monday - Friday 8 a.m. - 6 p.m.; Saturday/Sunday 9
a.m. - 5 p.m.
Travelers Aid Office Terminal B: (972) 574-4420 - Travelers Aid Office Terminal D: (972) 973-5050
E-mail Travelers Aid at DFW International
Airport
Travelers Aid Dallas/Fort Worth Website
Special Services for Travelers: Meet and Assist escort service (staff
person will meet passenger at one gate and escort to another - $25 fee),
car seat rental (infant and toddler), translations, notary and fax services,
military assistance, Western Union, Caseworker available for crisis
intervention.
Dallas / Fort Worth
International Airport's Website
Denver International Airport (DIA)
28 miles East of Downtown Denver
Cab fare to Denver - approx $45 - 50 no matter how many riders / Bus $8 / Shared Van $19
Travelers Assistance Locations:
Hours of Operation: 7 days a week - 8 a.m. - 5 p.m. (sometimes until 8 p.m. depending on volunteering staffing)
Travelers Assistance phone number: 303-342-0400
E-mail Travelers Assistance Program
Travelers Assistance Web Information
Denver International Airport's Website
Detroit - Wayne Metro International
Airport (DTW)
20 miles West of Detroit
Cab fare - varies widely depending on destination / SMART
bus $1.50 + 50 cents per transfer
Travelers Aid Location:
North Terminal - Baggage Claim area (in front of elevators) - 8 a.m. to 9 p.m.
Phone: 734-247-0029 or 734-247-1029
McNamara Terminal in Concourse A, at the entrance to the B & C Tunnel - 8 a.m. to 8 p.m.
Phone: 734-941-0069
Hours of Operation: See information above
If interested in volunteering for the Detroit Travelers Aid program, please contact: frances.wood@tasmd.org
Detroit Wayne Metro International Airport Website
George Bush Intercontinental Airport (IAH)
23 miles North of Downtown Houston
William P. Hobby Airport (HOU)
7 miles Southeast of Downtown Houston
Jacksonville International Airport (JAX)
11 miles North of Downtown Jacksonville
Jacksonville International Airport Website
John F. Kennedy International
Airport (JFK)
15 miles East of Manhattan (NYC) in Jamaica, New York (Queens)
Cab fare to Manhattan - $49 flat rate
(includes toll, not tip) / AirTrain
$5, which connects to the Subway
- $2.25 / Super Shuttle and Airlink (shared-ride services) to Manhattan hotels
- $20.59/person / to Manhattan
residences - $22.76 - $25 for first person,
$10 for each additional / New York Airport
Service bus - $15 (service to Manhattan)
$13 (service to LaGuardia)
Travelers Aid Locations:
Terminal 1, Arrivals Hall
Terminal 3, International Arrivals Hall
Terminal 4, Arrivals Hall
Terminal 7, Arrivals Hall
Terminal 8, Arrivals Hall, Departures Level, and Post-Security
Hours of Operation: Daily 10 a.m. - 6 p.m.
Travelers Aid office phone: (718) 656-4870
E-mail Travelers Aid office at JFK International
Airport
Travelers Aid Website for JFK International Airport
JFK
International Airport Website
Los Angeles International
Airport
(LAX)
15 miles Southwest of Downtown Los Angeles by the Pacific Ocean, South
of Marina Del Rey, North of El Segundo
Cab Fare to Downtown L.A.- $30 / MTA
bus fare from LAX to Downtown $2.35 /
Metro Rail fare $1.35
Travelers Aid Locations:
Terminal 1, Arrival Level (booth)
Terminal 2, Arrival Level (2 booths)
Terminal 3, Arrival Level (booth)
Tom Bradley International Terminal, Arrival Level (booth)
Terminal 4, Arrival Level (booth)
Terminal 5, Arrival Level (booth)
Terminal 6, Arrival Level (booth)
Terminal 7, Arrival Level (booth)
Lower Level of LAX Theme Building (Travelers Aid office)
Hours of Operation: LAX Booths: Monday-Friday 7 a.m. - 10 p.m.;
Saturday-Sunday 9 a.m. - 9 a.m.
Travelers Aid Office: (310) 646-2270 M - F 8:30 a.m. - 5 p.m.
LAX Airport Information: (310) 646-5252
E-mail Travelers Aid at Los Angeles
International Airport
Travelers Aid Society of Los
Angeles Website
Special Services:
Travel Meet service, volunteers meet travelers at gate/outside of customs
and escort to connecting flight; 72-hour notice required. Case Worker is
available for crisis intervention.
Los Angeles International Airport Website
Milwaukee - General Mitchell International
Airport (MKE)
9 miles South of Milwaukee
Cab fare to Milwaukee - $30 - $35 / Airport Connection Shuttle - $13 one way, $24 roundtrip/ Bus
to Milwaukee - $2.00
Travelers Aid Location:
Main Concourse of the airport
Hours of Operation: 7 day/week - 9 a.m. - 9 p.m. M - Th & Sa / 9 a.m. - 5 p.m. F / 1 p.m. - 9 p.m. Su
Telephone contact: (414) 747-5245
General Mitchell International Airport Website
Newark Liberty International Airport
(EWR)
15 miles West of New York City (Manhattan)
Cab fare to NYC - $55 - $60 / Super Shuttle
to NYC hotels $17 / Airtrain Link via
NJTransit to Penn Station, NYC $12 /
Bus + PATH train $3
Travelers Aid Locations:
Terminal A arrivals level, near exit door #1 (973) 792-5961
Terminal B arrivals level, near exit door #11(973) 623-5052
Terminal C arrivals level, near exit door #5 (973) 681-0200
Travelers Aid office - Terminal B behind baggage carousel #4
Hours of Operation: 7 days/week: Terminals A ; C - 11 a.m. - 9 p.m.;
Terminal B - Noon - 10 p.m.
Travelers Aid office: (973) 623-5052
E-mail Travelers Aid at Newark Liberty
International Airport
Newark
Liberty International Airport Website
Newport News / Williamsburg International
Airport
(PHF)
10 miles from Downtown Newport News, 15 miles from Colonial Williamsburg
Newport News - Williamsburg International Airport Website
Oklahoma City - Will Rogers World
Airport (OKC)
6 miles Southwest of Downtown Oklahoma City
Cab fare - $16 - $17 / Van fare -
$14 to Downtown area
Travelers Aid Locations:
Upstairs booth, at the center of ticket counter level
(7 days/week - 10 a.m. - 10 p.m.)
Information/paging (405) 680-3269
Downstairs booth, across from American Airlines baggage
claim (7 days/week - 10 a.m. - 10 p.m.)
Information/paging (405) 681-7343; (405) 680-3271
Hours of Operation: 7 days/week - See specific hours for each location
above
Social Service problems referred to Downtown office: (405) 232-5507 - M-F
8 a.m. - 4:30 p.m.
E-mail Travelers Aid of Oklahoma
City
Travelers Aid/Upward Transitions Website
Will Rogers World Airport Website
Ontario International
Airport (ONT)
Approximately 35 miles East of Los Angeles
Cab fare - approx. $90 - $100 / Shuttle
- $20 - $30
Travelers Aid Locations:
Terminal 2, between baggage claim and escalator on lower level (909) 937-1256
Terminal 4, between baggage claim and escalator on lower level (909) 937-1258
Hours of Operation: 7 days/week 9 a.m. - 9
p.m.
Telephone contact:(See phone numbers above)
Ontario
International Airport Website
Orlando International Airport (MCO)
Located 9 miles Southeast of Downtown Orlando, 22 miles West-Northwest of Walt Disney World
Orlando International
Airport Website
Phoenix - Sky Harbor International Airport
(PHX)
Located 5 miles East of Downtown Phoenix, 12 miles
Southwest of Downtown Scottsdale,
Arizona
Cab fare: Phoenix downtown - $6 -
$13; Scottsdale downtown -
$14 - $21 /
SuperShuttle: Phoenix -
$7/person; Scottsdale
-
$15/person
/ City transit bus - $1.25
Travelers Aid Location:
In the Chapel, Terminal 4, level 3, East - Suite 4351
(NOTE: Information services are located on the arrival
and departure levels of Terminals 2, 3, and 4)
Hours of Operation: Monday - Friday 9 a.m. - 5 p.m.
Travelers Aid Office: (602) 683-3885
Message Line: (602) 578-3433
Information and paging: (602) 273-3300
E-mail Travelers Aid at Phoenix Sky
Harbor International Airport
Phoenix Sky Harbor International
Airport Website
San Diego International Airport
(SAN)
2 miles West of Downtown San Diego
Cab fare - approx. $10 / Bus #992
goes from airport to downtown Transit Center -
$2.25 (transfer available)
Travelers Aid locations:
Baggage claim area of Terminal #1
Baggage claim area of Terminal #2
Hours of Operation: 7 days/week 8 a.m. - 11 p.m.
Director of Visitor Services: (619) 295-1277
E-mail Travelers Aid program at
San Diego International Airport
Program Website
San Diego International Airport
Website
San Francisco International
Airport (SFO)
14 miles South of the City of San Francisco
Cab fare - $37 - $60 / Door-to-door vans
$17 and up / BART (Bay Area Rapid Transit
- below and above ground rail) $8.10
- one-way into San Francisco/ SamTrans pubblic bus, need exact change, multiple stops - $2.00 - $4.50
SFO Travelers Information Locations (all desks are on the Departure Levels):
Terminal 1, across from US Airways and Alaska check-in counters, Level 2
Terminal 3, Post-security between Compass Books and Yankee Pier Restaurant, Level 2
International Terminal, four (4) locations by security entrances and by front of terminal next to windows, all on Level 3
Hours of Operation: 7 days/week 8 a.m. - 8 p.m.
Voice mail contact: (650) 821-2735
(NOTE: SFO Travelers Information program does not provide any financial or travel assistance.)
E-mail Travelers Information program
at San Francisco International Airport
San Francisco International
Airport Website
San Juan, Puerto Rico - Luis Munoz
Marin International Airport (SJU)
12 miles East of San Juan, Puerto Rico
Cab fare to San Juan - $10 - $12 / Public
bus service in the metropolitan area - 25
cents
Travelers Aid Location:
Terminal D First Level - Office #8 (four doors from the police station)
Hours of Operation: Monday - Friday 7 a.m. - 4 p.m.
Travelers Aid office phone: (787) 791-1034
E-mail Travelers Aid office at Marin
International Airport
Tampa International Airport
(TPA)
8 miles west of Downtown Tampa
Cab fare - $18 / City bus #30 departs
from Red baggage claim - $1.25 / Many
hotels provide free van service
Travelers Aid Location:
Main Terminal, level 3, next to the "F" monorail
Hours of Operation: Monday - Wednesday 9 a.m. - 7 p.m.; Thursday - Sunday
9 a.m. - 4 p.m.
Travelers Aid phone: (813) 870-8797
Note: The Travelers Aid program has a mail back program for personal items
that might be confiscated at the security checkpoint.
Crisis Center of Tampa
Bay Website
Tampa International
Airport Website
Toronto, Canada - Lester B. Pearson
International Airport (YYZ)
35 kms (21 miles) West of Downtown Toronto
Flat Rate Limo/Cab fare to Downtown - approx.
C$40 (price varies by final Zone) / Toronto
Transit Commission (TTC) combined bus and subway fare -
C$2.85 / Airport Express Bus to Union
Station/Royal York Hotel and some Downtown hotels -
C$16.75
Travellers' Aid Information/Assistance Booths located:
Terminal #1 - Arrivals level - to your extreme left as you enter from arrival gate (905) 676-2868
Hours of Operation: Every day (except Christmas) - 10 a.m. - 10
p.m.
Travellers' Aid Administration office (located Union Station - Downtown):
(416) 366-7788
Emergency pager service available through any booth locations (see phone
numbers above)
E-mail Travellers' Aid Society
of Toronto
Travellers' Aid Society of
Toronto Website
Lester B. Pearson International Airport Website
Washington Dulles International
Airport (IAD)
30 miles West of Washington, DC in Loudoun County, Virginia
Cab fare to DC - approx. $65-$70;
Washington Flyer Bus $9 to the West Falls Church Metro Station; WMATA Bus #5A with stops
at Rosslyn, VA or L'Enfant Plaza in DC =
$3
Travelers Aid Locations:
Hours of Operation: Monday - Friday 8 a.m. - 9 p.m.; Saturday & Sunday
8 a.m. - 7 p.m.
Travelers Aid office: (703) 572-7350
Information and paging requests: (703) 572-8297
E-mail Travelers Aid at Washington
Dulles International Airport
Travelers Aid Washington
DC Website
Washington Dulles
International Airport Website
Travelers Aid locations:
Concourse Level Terminal B
Concourse Level Terminal C
Baggage Claim Level of Terminal B
Terminal A Lobby
Hours of Operation: Monday - Friday 7 a.m. - 9 p.m.; Saturday 7 a.m. -
7 p.m.; Sunday 8 a.m. - 8 p.m.
Travelers Aid office: (703) 417-3975
Information and paging requests: (703) 417-1806
E-mail Travelers Aid at Ronald
Reagan Washington National Airport
Travelers Aid Washington
DC Website
Ronald Reagan
Washington National Airport Website
Travelers Aid is the largest network of volunteers providing information and assistance at airports in the United States and Canada. Six and one-quarter million persons were assisted at airport locations last year. If your airport currently has a volunteer program and would like to be affiliated with the Travelers Aid Network, please contact Travelers Aid International. If you would like Travelers Aid International to help you establish a program at your airport, please contact TAI.