Travelers Aid assists individuals
and families
who are in crisis
or transition and are disconnected
from their resources.

Travelers Aid Washington DC is a program of Travelers Aid International.








About Us


The mission of Travelers Aid is to assist individuals and families who are in crisis or transition and disconnected from their resources.


Travelers Aid has been operating in Washington DC since 1913. As part of a network of social service agencies throughout the United States, Travelers Aid Washington DC builds on a rich history dating back to 1851, when the Travelers Aid movement was founded in St. Louis.


Travelers Aid Washington DC operates with the capable support of over 400 dedicated, trained volunteers under professional management.

                               Michael S. Oring, Esq., Executive Director
                               Willie Ringold, Director of Social Services








Programs and Services

Travelers Aid provides information and directions and referral services to local resources at Ronald Reagan Washington National Airport, Washington Dulles International Airport, and Union Station. Desks are open throughout the year except on Thanksgiving, Christmas and New Years Day.

Our clients include travelers in need of social service help, as well as experienced travelers who encounter unforeseen difficulties or just have a quick question. Social service assistance is provided by a Travelers Aid Social Worker. With advance notice, we can also arrange for protective travel assistance.

Travelers Aid information desks also provide an array of tourism information, city maps and brochures to enhance visitors' experience while visiting our area.

Social services include:








Locations, Contact Numbers and Hours of Operation

Social Services: (202) 371-1937

Union Station
     Train Level (across from Amtrak Information Desk)
     (202) 371-1937
     HOURS: Monday - Saturday 9:30 - 5:30 pm
     Sunday 12:30 - 5:30 pm

Reagan National Airport
     Terminal A: (703) 417-3972
     Terminal B Baggage Claim: (703) 417-3974
     Main Concourse Information Desks: (703) 417-1806
     HOURS: Monday-Friday 9:00 am - 9:00 pm
     Saturday-Sunday 9:00 am - 6:00 pm

Washington Dulles International Airport
     Main Terminal Baggage Level (703) 572-8296
     International Arrivals Desk: (703) 572-2536
     HOURS: Monday-Friday 8:00 am - 9:00 pm
     Saturday-Sunday 8:00 am - 7:00 pm









How to Help

Volunteer Program

All Travelers Aid desks are staffed with well-trained and dedicated volunteers. If you are interested in becoming a Travelers Aid volunteer, you can call or e-mail your interest to our locations as follows:

Union Station: (202) 371-1937 or

Reagan National Airport: (703) 417-3975 or

Would you like to help travelers who pass through Washington ’s airports?  Travelers Aid is seeking volunteers to serve as mobile guides on the ticketing, concourse and baggage claim levels of Terminal B and Terminal C at Ronald Reagan Washington National Airport .  In the days of the Old West, a Mobile Travelers Aid Guide might have been called “A Scout”.  It’s not that different today at Reagan National, where you can be a mobile guide and lead the way for travelers.  Call 703-417-3975 or E-mail to learn more about airport volunteering.  

Washington Dulles International Airport: (703) 572-7350 or

Or sign up online at:

Make a Donation

Travelers Aid is a 501(c)(3) nonprofit organization and depends on contributions to support its important mission to help individuals and families who are in transition or crisis and are disconnected from their resources.

Please support Travelers Aid today by sending your tax-deductible gift to:
Travelers Aid Washington DC
1612 K Street NW, Suite 206
Washington, DC 20006

Or make a donation online at:

Thank you for your support!















Much of the information listed below is available at the Travelers Aid desks at our three Washington DC-area locations.