We are proud to have the following airports, bus and train stations as part of the Travelers Aid Network. Last year "A Helping Hand Along the Way" was provided to 7.8 million travelers, including welcoming international travelers. In whatever language, we know that travelers appreciate a smiling face and helpful information. Click on the links for more information.
AIRPORTS
Atlanta | Chicago O'Hare | Dallas/Fort Worth | Detroit | Houston Bush |
Houston Hobby | JFK New York | Ontario, CA | Milwaukee | Nashville | Newark
| Oklahoma City | Orlando | Phoenix | San Diego | San Francisco | San Juan |
Tampa | Reagan National | Washington Dulles
TRAIN STATIONS
Fort Worth Intermodal Transportation Center | Melbourne Flinders St. Station
Melbourne Southern Cross Station | Philadelphia 30th Street Station |
San Diego Union Station |
Toronto Union Station |
Washington Union Station
Atlanta Hartsfield-Jackson International Airport (ATL)
9 miles South of Downtown Atlanta
Cab fare to Downtown - approx. $35 / MARTA train - $2.50
Travelers Aid Location:
- Atrium, near the "Clock Tower"
Hours of Operation: Monday - Saturday 9 a.m. - 5 p.m.; Sunday Noon - 5 p.m.
Travelers Aid phone number: (404) 574-1678
Travelers Aid of Metropolitan Atlanta Website
Atlanta Hartsfield-Jackson International Airport Website
Chicago O'Hare International Airport (ORD)
Approximately 17 miles Northwest of Downtown Chicago
Cab fare to Downtown - $45 - $55/ Shuttle/shared ride - $27/person, plus $1 surcharge/ CTA Blue Line Train (approx. 45 minutes to Downtown) - $2.25
Travelers Aid Locations:
- Main Office: Terminal 2, upper/departures level, inside security
- Satellite booths: Terminals 1, 2, and 3 upper/departures level, inside security (NOTE: hours vary)
Hours of Operation: Monday - Friday 8:30 a.m. - 9 p.m.; Saturday/Sunday 10 a.m. - 9 p.m.
Travelers Aid Office: (773) 894-2427
E-mail Travelers Aid at O'Hare International Airport
Heartland Alliance Website
Chicago O'Hare International Airport Website
Dallas / Fort Worth International Airport (DFW)
Located midway between Downtown Dallas and Downtown Fort Worth (approx. 15 miles from each) in the center of the DFW metroplex
Cab fare - approx. $38 to Downtown Dallas; $43 to Downtown Fort Worth / Shared Ride - approx.
$20 to Downtown Dallas, $15 to Downtown Fort Worth / Trinity Railway Express (TRE) commuter rail: $2.25 to Dallas, $1.25 to Fort Worth / DART Bus: $2.25 to downtown Dallas
Travelers Aid Locations
- Terminal A, A-29 baggage claim area
- Terminal C, C-25 baggage claim area
- Terminal E, E-14 baggage claim area
- Office: Terminal B, B-30 baggage claim area
- Office: Terminal D, D-15 baggage claim area
Hours of Operation: Monday - Friday 8 a.m. - 6 p.m.; Saturday/Sunday 9 a.m. - 5 p.m.
Travelers Aid Office Terminal B: (972) 574-4420 - Travelers Aid Office Terminal D: (972) 973-5050
E-mail Travelers Aid at DFW International Airport
Travelers Aid Dallas/Fort Worth Website
Special Services for Travelers: Meet and Assist escort service (staff person will meet passenger at one gate and escort to another - $50 fee), car seat rental (infant and toddler), translations, notary and fax services, military assistance, Western Union, Caseworker available for crisis intervention/emergency travel assistance, lost and found, area and airport information..
Dallas / Fort Worth International Airport's Website
Detroit - Wayne Metro International Airport (DTW)
20 miles West of Detroit
Cab fare - varies widely depending on destination / SMART bus $1.50 + 50 cents per transfer
Travelers Aid Location:
- North Terminal - Baggage Claim area (in front of elevators) - 8 a.m. to 9 p.m.
Phone: 734-247-0029 or 734-247-1029
- McNamara Terminal in Concourse A, at the entrance to the B & C Tunnel - 8 a.m. to 8 p.m.
Phone: 734-941-0069
Hours of Operation: See information above
If interested in volunteering for the Detroit Travelers Aid program, please contact: frances.wood@tasmd.org
Detroit Wayne Metro International Airport Website
HOUSTON AIRPORTS
George Bush Intercontinental Airport (IAH)
23 miles North of Downtown Houston
Houston Airports Website
William P. Hobby Airport (HOU)
7 miles Southeast of Downtown Houston
Houston Airports Website
John F. Kennedy International Airport (JFK)
15 miles East of Manhattan (NYC) in Jamaica, New York (Queens)
Cab fare to Manhattan - $49 flat rate (includes toll, not tip) / AirTrain $5, which connects to the Subway - $2.25> / Super Shuttle and Airlink (shared-ride services) to Manhattan hotels - $20.59/person / to Manhattan residences - $22.76 - $25 for first person, $10 for each additional / New York Airport Service bus - $15 (service to Manhattan) $13 (service to LaGuardia)
Travelers Aid Locations:
- Terminal 1, Arrivals Hall
- Terminal 3, International Arrivals Hall
- Terminal 4, Arrivals Hall
- Terminal 7, Arrivals Hall
- Terminal 8, Arrivals Hall, Departures Level, and Post-Security
- Office location: Terminal 4, Retail Level
Hours of Operation: Daily 10 a.m. - 6 p.m.
Travelers Aid office phone: (718) 656-4870
E-mail Travelers Aid office at JFK International Airport
Travelers Aid Website for JFK International Airport
JFK International Airport Website
Milwaukee - General Mitchell International Airport (MKE)
9 miles South of Milwaukee
Cab fare to Milwaukee - $30 - $35 / Airport Connection Shuttle - $13 one way, $24 roundtrip/ Bus to Milwaukee - $2.00
Travelers Aid Location:
- Main Concourse of the airport
Hours of Operation: 7 day/week - 9 a.m. - 9 p.m. M - Th & Sa / 9 a.m. - 5 p.m. F / 1 p.m. - 9 p.m. Su
Telephone contact: (414) 747-5245
General Mitchell International Airport Website
Nashville International Airport
9 miles West of Nashville
Nashville International Airport Website
Newark Liberty International Airport (EWR)
15 miles West of New York City (Manhattan)
Cab fare to NYC - Starting at $65 + tip / Shuttle to NYC hotels $17 + tip / Airtrain Link via NJTransit to Penn Station, NYC $12.50 / Express Bus to NYC $16 / Bus #62 + PATH train $3.50 (exact change)
Travelers Aid Locations:
- Terminal A, 2nd floor, Welcome Center, near exit door #4 (973) 648-6725
- Terminal B, 2nd floor, international arrivals, near exit door #8 (973) 623-5052
- Terminal B, 1st floor, Welcome Center, near exit door #5 (973)961-6290
- Terminal C, 1st floor, Welcome Center, near exit door #6 (973) 648-8757
Hours of Operation: 7 days/week: 11 a.m. - 9 p.m.
Travelers Aid office: (973) 623-5052
E-mail Travelers Aid at Newark Liberty International Airport
Newark Liberty International Airport Website
Oklahoma City - Will Rogers World Airport (OKC)
6 miles Southwest of Downtown Oklahoma City
Cab fare - $16 - $17 / Van fare - $14 to Downtown area
Travelers Aid Locations:
- Upstairs booth, at the center of ticket counter level (7 days/week - 10 a.m. - 10 p.m.) Information/paging (405) 680-3269
- Downstairs booth, across from American Airlines baggage claim (7 days/week - 10 a.m. - 10 p.m.) Information/paging (405) 681-7343; (405) 680-3271
Hours of Operation: 7 days/week - See specific hours for each location above
Social Service problems referred to Downtown office: (405) 232-5507 - M-F 8 a.m. - 4:30 p.m.
Travelers Aid/Upward Transitions Website
Will Rogers World Airport Website
Ontario International Airport (ONT)
Approximately 35 miles East of Los Angeles
Cab fare - approx. $90 - $100 / Shuttle - $20 - $30
Travelers Aid Locations:
- Terminal 2, between baggage claim and escalator on lower level (909) 937-1256
- Terminal 4, between baggage claim and escalator on lower level (909) 937-1258
Hours of Operation: 7 days/week 9 a.m. - 9 p.m.
Telephone contact:(See phone numbers above)
Ontario International Airport Website
Orlando International Airport (MCO)
Located 9 miles Southeast of Downtown Orlando, 22 miles West-Northwest of Walt Disney World
Orlando International Airport Website
Phoenix - Sky Harbor International Airport (PHX)
Located 5 miles East of Downtown Phoenix, 12 miles Southwest of Downtown Scottsdale, Arizona
Cab fare: Phoenix downtown - $6 - $13; Scottsdale downtown - $14 - $21 / SuperShuttle: Phoenix - $7/person; Scottsdale - $15/person / City transit bus - $1.25
Travelers Aid Location:
- In the Chapel, Terminal 4, level 3, East - Suite 4351
(NOTE: Information services are located on the arrival and departure levels of Terminals 2, 3, and 4)
Hours of Operation: Monday - Friday 9 a.m. - 5 p.m.
Travelers Aid Office: (602) 683-3885
Information and paging: (602) 273-3300
E-mail Travelers Aid at Phoenix Sky Harbor International Airport
Phoenix Sky Harbor International Airport Website
San Diego International Airport (SAN)
2 miles West of Downtown San Diego
Cab fare - approx. $10 / Bus #992 goes from airport to downtown Transit Center - $2.25 (transfer available)
Travelers Aid locations:
- Baggage claim area of Terminal #1
- Baggage claim area of Terminal #2
Hours of Operation: 7 days/week 8 a.m. - 11 p.m.
Director of Visitor Services: (619) 295-1277
E-mail Travelers Aid program at San Diego International Airport
Program Website
San Diego International Airport Website
San Francisco International Airport (SFO)
14 miles South of the City of San Francisco
Cab fare - $37 - $60 / Door-to-door vans $17 and up / BART (Bay Area Rapid Transit - below and above ground rail) $8.10 - one-way into San Francisco/ SamTrans public bus, need exact change, multiple stops - $2.00 - $4.50
SFO Travelers Information Locations (all desks are on the Departure Levels):
- Terminal 1, Pre-Security - across from US Airways and Alaska check-in counters, Level 2
- Terminal 2, Pre-Security - Center of Terminal next to elevators, Level 2
- Terminal 3, Post-security - between Compass Books and Yankee Pier Restaurant, Level 2
- International Terminal, Pre-Security - four (4) locations by security entrances and by front of terminal next to windows, all on Level 3
Hours of Operation: 7 days/week 8 a.m. - 8 p.m.
Voice mail contact: (650) 821-2735
(NOTE: SFO Travelers Information program does not provide any financial or travel assistance.)
E-mail Travelers Information program at San Francisco International Airport
San Francisco International Airport Website
San Juan, Puerto Rico - Luis Munoz Marin International Airport (SJU)
12 miles East of San Juan, Puerto Rico
Cab fare to San Juan - $10 - $12 / Public bus service in the metropolitan area - 25 cents
Travelers Aid Location:
- Terminal D First Level - Office #8 (four doors from the police station)
Hours of Operation: Monday - Friday 7 a.m. - 4 p.m.
Travelers Aid office phone: (787) 791-1034
E-mail Travelers Aid office at Marin International Airport
Tampa International Airport (TPA)
8 miles west of Downtown Tampa
Cab fare - $18 / City bus #30 departs from Red baggage claim - $1.25 / Many hotels provide free van service
Travelers Aid Location:
- Main Terminal, level 3, next to the "F" monorail
Hours of Operation: Monday - Wednesday 9 a.m. - 7 p.m.; Thursday - Sunday 9 a.m. - 4 p.m.
Travelers Aid phone: (813) 870-8797
Note: The Travelers Aid program has a mail back program for personal items that might otherwise be surrendered at the security checkpoint.
Crisis Center of Tampa Bay Website
Tampa International Airport Website
Washington Dulles International Airport (IAD)
30 miles West of Washington, DC in Loudoun County, Virginia
Cab fare to DC - approx. $65-$70; Washington Flyer Bus $9 to the West Falls Church Metro Station; WMATA Bus #5A with stops at Rosslyn, VA or L'Enfant Plaza in DC = $3
Travelers Aid Locations:
- Baggage claim level adjacent to Baggage carousel #6
- Baggage claim level adjacent to Baggage carousel #12
- Baggage claim level adjacent to Baggage carousel #14
- Travelers Aid Mobile Guides - roving in Concourses A, B, C, D
- IAB and FIS back in customs location daily during the peak time for International Arrivals
Hours of Operation: Monday - Friday 7 a.m. - 9 p.m.; Saturday & Sunday 8 a.m. - 8 p.m.
Travelers Aid office: (703) 572-7350
Information and paging requests: (703) 572-8297
E-mail Travelers Aid at Washington Dulles International Airport
Travelers Aid Washington DC Website
Washington Dulles International Airport Website
Washington - Ronald Reagan Washington National Airport (DCA)
Located across the Potomac River from Washington, DC
Cab fare to DC - $12 - $15 / Metrorail fare from Airport to Downtown Washington - $1.60 rush hour/ $1.35 non-rush
Travelers Aid locations:
- Concourse Level Terminal B
- Concourse Level Terminal C
- Baggage Claim Level of Terminal B
- Terminal A Lobby
Hours of Operation: Monday - Friday 7 a.m. - 9 p.m.; Saturday 7 a.m. - 7 p.m.; Sunday 8 a.m. - 8 p.m.
Travelers Aid office: (703) 417-3975
Information and paging requests: (703) 417-1806
E-mail Travelers Aid at Ronald Reagan Washington National Airport
Travelers Aid Washington DC Website
Ronald Reagan Washington National Airport Website
Fort Worth Intermodal Transportation Center
Main Entry Hall
1001 Jones Street
Fort Worth, Texas 76102
Hours of Operation: Monday - Saturday 9 a.m. - 3 p.m.
817-820-0385
Special Services for Travelers: Caseworker available for crisis intervention/emergency travel assistance, notary and fax services, some emergency supplies, Greyhound/Amtrak/public transportation information.
Travelers Aid Dallas / Fort Worth
Melbourne, Australia - Flinders Street Station
Main Concourse (between Platform 9 & 10)
Flinders & Swanston Sts.
Melbourne VIC 3000
Travellers Aid Australia
Melbourne, Australia - Southern Cross Station
Main Concourse (opposite the Luggage Hall)
99 Spencer St.
Docklands VIC 3000
Travellers Aid Australia
Philadelphia 30th Street Station
Main Concourse
2955 Market Street.
Philadelphia, PA 19104
Travelers Aid Family Services Philadelphia
San Diego Union Station
Main Concourse
1050 Kettner Boulevard
San Diego, CA 92101
Travellers Aid San Diego
Toronto Union Station
- Arrivals Level (VIA Concourse Level) 416-366-7788
- Departure Level (Great Hall under the clock)
65 Front Street.
Toronto, Ontario
Travellers' Aid Society of Toronto
Washington Union Station
Departure Area - adjacent to Gate D 202-371-1937
50 Massachusetts Ave., NE
Washington, DC 20002
Travellers Aid Washington DC
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