A network of social service agencies and transportation services

2019 Speaker: Willie Ringold

De-escalation Techniques

Concurrent Session – Option A
Thursday, June 13, 3:15 p.m.





Dr. Willie E. Ringold

Director of Social Services

Travelers Aid International

Travelers Aid at Washington Union Station


Since 2000, Willie Ringold has been the director of social service for Travelers Aid at Washington Union Station, the rail, bus and transit hub for Washington, D.C. He is responsible for directing the day-to-day activities of the social services department; provide supervision for paid and volunteer staff; develop and implement on-going staff and volunteer training; responsible for assessing the needs of stranded and homeless individuals seeking emergency travel services.

Last year, Travelers Aid at Union Station assisted 224,536 travelers and provided first-level intervention for another 1,476 individuals in crisis.

While working for Travelers Aid at Union Station, Willie also held several other hands-on positions within the region, including mobile crisis specialist, Prince George’s County Crisis Response System; director of clinical and outreach services, PreventionWorks!; and regional community services project coordinator, United Methodist Family Services.

Prior to joining Travelers Aid, Willie was the employment support services coordinator, Heartland Community College, Normal, Ill.; director of social work, Charter Behavior Health Services, Mobile, Ala.; and a court liaison and social  worker, Arlington County Department of Social Services, Arlington, Va.

Willie has earned both a master’s and doctorate in social work at Howard University and a bachelor’s of social work at University of Mississippi.