Journeys, June 2015, Airport Crisis Management
Airport Crisis Management
Concurrent Session, Friday, June 19
Moderated by Andrea Itkin, TAI
Bottom-line: Don’t take on issue we cannot deliver
However, in an ideal situation, members:
- Would like Travelers Aid to be part of the team that makes the decisions
- Have liaison with the key individual working with airport management to establish protocols
- Bridge the disconnect between upper management and the “on the ground” airport personnel
- Have a diversion plan in place for displaced citizens (or weather stranded travelers)
- Attend airport’s monthly management meeting
- Develop a quick, easy to follow guide on what to do in case of an active shooter
- Circulate the evacuation guides for fires and similar emergencies
- Install panic button at the information desk – Reagan has them
In Weather emergencies:
- Where to put the passengers
- Enough sleeping areas
- Have a process in place – how to assist passengers who can’t wait for weather to pass and are waiting for the next available flight
- Have provisions/supply kit pre-made for these passengers
- Keep breast pump on hand for emergency use – ask for donation to cover the costs.