Travelers Aid Going Beyond Expectations

This feature highlights reports of our volunteers and staff members going above and beyond expectations in assisting our passengers.

Chicago Makes an Impact with a Make-a-Wish Family

Because of the growing success of the Protective Travel Services offered by Travelers Aid Chicago, the agency will be working with a number of Make-a-Wish families this summer. In May, the Chicago team was able to help provide an extremely positive travel experience for a family that has a five-year on the autism spectrum and who is battling leukemia. The family relayed that they were extremely appreciative of the Travelers Aid services on their way to their Make-a-Wish trip to London and when they returned to Chicago.


Oklahoma Volunteer Finds Mom Still in Dallas

On May 8, a Travelers Aid volunteer at Will Rogers World Airport received a call from Scott Green, who was panicked because he received a call from his wheelchair-bound mother that she was left unattended waiting outside of an unidentified office. After gathering information from various sources, the Travelers Aid volunteer concluded Scott’s mother never boarded her plane in Dallas and was in a wheelchair at DFW Airport not in Oklahoma City. Scott Green was extremely grateful for Travelers Aid time and care in locating his mother.


Bradley's Use of Translator Aids Frustrated Traveler

At Bradley International Airport, Travelers Aid volunteer Karen Van Dyke was approached by a gentleman who was trying to connect with his brother-in-law who was picking him up. The passenger spoke limited English and was very worried about possibly missing his ride. Karen offered to take the passenger outside and she took the foreign language translation service phone number with her as well. The passenger was able to convey to Karen that he spoke Bengali. After numerous attempts, the passenger reached his brother-in-law and found out it would be a couple hours before he could get to the airport. Karen invited the passenger to come back inside, but he wanted to wait outside. Luckily, it was a gorgeous spring day so Karen felt comfortable leaving him there. The passenger was grateful for Karen's help.


Reagan Volunteer Helps When No One Else Would

Travelers Aid volunteer Filomina Hawle at Reagan National Airport received a handwritten note of thanks that best tells the story of the assistance she provided. “I forgot my jacket at a restaurant and was unable to get back into the terminal [gate area.] Everyone, and I mean everyone, was quick to send me to another person to help assist. Luckily, I found myself at her [Filomina’s] information booth and she called around and nobody picked up. She eventually decided to walk to my gate herself and came back with my jacket! She was an angel in disguise and deserves the highest accolades. Very impressed with her customer service; she is an essential asset to your team.”


Reagan Volunteer Helps Students

On June 23, Travelers Aid volunteer Jamie Larounis at Reagan National Airport (pictured center with glasses) got the chance to help these four stranded Colorado high school students and their teacher. They missed their flight to Denver on Frontier Airlines and the only option the airline provided was a departure on Thursday, June 27. Jamie was able to get them rescheduled on another airline to Colorado Springs on Tuesday for less than the cost of their original tickets.