Presentation Links

Additional resource including web links and bios are available on the conference homepage.

Making Your Organization's History Come Alive
Morna Gerrard, Presentation; Carol King, Presentation
Effect of Stress on People in Crisis
Matt Hurd, Presentation
Trends in Customer Service Programs
Steve N. Mayers, Presentation
Human Trafficking: Volunteer Training
Nancy Rivard and Donna Hubbard, Presentation
The Income Inequities Gap: The Impact       
Dr. Barry Hirsch, Presentation; Floyd Davis, Presentation,
Volunteer Management Issues
Anthony Medina, Presentation
Moving Forward - Evolving Travelers Aid in the Years to Come
Should we adopt a new mantra: Customer Service = Social Service; Social Service = Social Justice? Dr. Eric R. Wright, Presentation
Closing Presentation
Barbara Harrison, Presentation