Travelers Aid International’s Direct Operations
In addition to supporting member agencies, Travelers Aid International directly operates the Travelers Aid programs in the Washington, New York and Hartford metropolitan areas.
Through a partnership with Metropolitan Washington Airports Authority, Travelers Aid International operates information booths at Ronald Reagan Washington National Airport and Washington Dulles International Airport. For more than 100 years Travelers Aid has operated an information booth at Washington Union Station, located in the Amtrak waiting area, which also provides some social services to those encountering a crisis while traveling.
Travelers Aid International has a partnership with the Port Authority of New York and New Jersey to operate customer service information centers at JFK International Airport and Newark Liberty International Airport.
Working in partnership with the Connecticut Airport Authority, Travelers Aid International operates the information center at Bradley International Airport, which serves the Hartford-Springfield market.
Travelers Aid employs 15 professional staff members at these 6 locations assisted by nearly 800 volunteers who together assist more than 4 million passengers in their travels.