Travelers Aid HQ Staff Refers Online
Inquiries to Members, Others
More than 2,200 Reach Out to Travelers Aid Via WebsiteTravelers Aid International is a central clearing house for information and referrals for our 44 members and locations. One feature of this website is our E-Help form, an online request for assistance. In the last 9 months of 2015, more than 2,286 individuals filled out this digital form requesting some assistance. In addition, we received more than 100 phone calls and 45 messages via our Facebook page.
2,286Our staff reviews these requests daily. In 2015, acting on specific E-Help requests, we referred 943 individuals to a Travelers Aid member in their area. There are many corners of this country lacking a Travelers Aid, in those cases we referred these individuals to their local 2-1-1 hotline or other national social service agencies. In 2015, we received 35 requests to provide assistance to a U.S. citizen encountering problems getting back to the U.S. We referred these individuals to the U.S. Embassy or nearest U.S. Consulate. The State Department does have a program to assist stranded U.S. citizens traveling abroad. As the clearinghouse for member information, Travelers Aid International, based in Washington, D.C., unfortunately does not have the funds to provide direct financial assistance to those individuals not directly served by a Travelers Aid member. Elsewhere on this website, Travelers Aid provides a list of other resources, including phone numbers of national organizations who specialize in providing direct assistance in specific situations, such as domestic violence, runways or human trafficking.