282,194
Passengers Assisted in 2025
NEW Concierge Service!
Ensure a smooth experience at Bradley International Airport through our Travelers Aid Concierge Service, custom-tailored to meet your unique needs.
Whether you’re arriving or departing, traveling alone, with children, or companions with special needs, our team is committed to providing personalized assistance every step of the way.
To learn more about this service and to make a reservation for your upcoming travels, click the button below.
Assisting Travelers at Bradley International Airport Since 2018
Since October 2018, Travelers Aid operates the Information Center in Bradley International Airport’s Terminal A on the lower level, which is the baggage claim level. There are currently over 60 volunteers, who assisted over 177,000 passengers and guests in 2023, while staff assisted another 76,000 individuals. The Information Center’s current hours are from 8 a.m. to 12 midnight, seven days a week.
The Bradley International Airport (BDL) Travelers Aid International program and its services are funded by the Connecticut Airport Authority (CAA). Travelers Aid assists passengers who may experience problems such as flight delays, ground transportation issues and lost luggage. Our Information Center is staffed by a core group of dedicated volunteers who can guide travelers with answers to any questions about the airport or the Greater Hartford or Greater Springfield metro areas.
Services Include
- Airport assistance
- Hotel information
- Directions
- Tourism information
- Local transportation information
