Travelers Aid Arrives at Bradley to Assist Travelers

Our Volunteers Provide a Helping Hand Along the Way

Since October 2018, Travelers Aid operates the Information Center in Bradley International Airport’s Terminal A on the lower level, which is the baggage claim level. There are currently 45 volunteers, and Travelers Aid will be recruiting additional volunteers in order to better serve the airport’s passengers. The Center’s current hours are from 8 a.m. to 8 p.m., seven days a week.

“We value our passengers and we are always looking for ways to enhance their travel experience at Bradley International Airport,” said Kevin A. Dillon, A.A.E., Executive Director of the Connecticut Airport Authority. “Travelers Aid brings a wealth of experience and expertise to Bradley Airport and we look forward to bringing an even higher level of customer service to Bradley passengers together.”

“We are excited about this opportunity to serve Bradley’s travelers, and we will work with the airport to improve guest relations,” said Mary Kate Doherty, the Travelers Aid program manager.

Travelers Aid International currently operates similar guest service volunteer programs at four other airports: New York JFK, Newark Liberty, Washington Dulles and Washington Reagan. In addition, it operates the information booth at Washington Union Station. At these five locations, more than 750 Travelers Aid volunteers assisted more than 4.2 million passengers in 2017.

Bradley International Airport will be the 18th airport in the Travelers Aid Transportation Network, which had consisted of 17 U.S. airports, four North American railroad stations and a cruise terminal.