Since October 2018, Travelers Aid operates the Information Center in Bradley International Airport’s Terminal A on the lower level, which is the baggage claim level. There are currently over 60 volunteers, who assisted over 230,000 passengers and guests in 2019, while staff assisted another 12,731 individuals. The Information Center’s current hours are from 8 a.m. to 8 p.m., seven days a week.

The Bradley International Airport (BDL) Travelers Aid International program and its services are funded by the Connecticut Airport Authority (CAA). Travelers Aid assists passengers who may experience problems such as flight delays, ground transportation issues and lost luggage. Our Information Center is staffed by a core group of dedicated volunteers who can guide travelers with answers to any questions about the airport or the Greater Hartford or Greater Springfield metro areas.

• Airport assistance
• Hotel information
• Directions
• Tourism information
• Local transportation information

Daily, 8 a.m. – 8 p.m.