563,166
Passengers Assisted in 2025
Assisting Passengers at Reagan Washington National Since 1941
Travelers Aid at Reagan Washington National Airport is staffed and managed by Travelers Aid International and its services are provided under contract with the Metropolitan Washington Airports Authority. More than 150 volunteers provide customer service at each of our Information Desks.
Our Mission
Our mission is to manage, operate and provide travelers assistance services to the customers at Ronald Reagan Washington National Airport, including providing directions, information and general assistance regarding the airport, airlines, ground transportation, parking and the metropolitan Washington, D.C., area. The Travelers Aid program at Reagan National began fulfilling this mission in 1941.
Services Include
- Airport assistance
- Hotel information
- Directions
- Tourism information
- Local transportation information
Hours of Operation
Desked are staffed by volunteers 7 days a week in Terminals 1 and 2; Hours may vary.
