Travelers Aid volunteers are on duty to assist you in Terminals 1 and 2 7 days a week.  Schedules and times vary by location.

Travelers Aid at Reagan Washington National Airport is staffed and managed by Travelers Aid International and its services are provided under contract with the Metropolitan Washington Airports Authority. More than 150 volunteers provide customer service at each of our Information Desks. In 2021, the Reagan National program assisted more than 340,000 airport guests.

Our mission is “to manage, operate and provide travelers assistance services to the customers at Ronald Reagan Washington National Airport, including providing directions, information and general assistance regarding the airport, airlines, ground transportation, parking and the metropolitan Washington, D.C., area.” The Travelers Aid program at Reagan National began fulfilling this mission in 1941.

• Airport assistance
• Hotel information
• Directions
• Tourism information
• Local transportation information
• Meet and Greet
• Stranded traveler assistance

Open 7 days a week  – desks in Terminals 1 and 2