Assisting Reagan National Passengers Since 1941

Experienced Volunteers Provide a Helping Hand Along the Way

Guided by a professional staff, the volunteers of Travelers Aid at Ronald Reagan Washington National Airport proudly assist travelers with information on a range of subjects including the airport and the Washington, D.C., Maryland and Virginia metropolitan areas. Daily, the volunteers staff information desks and mobile locations inside Reagan National. Stranded travelers in need of social services are assisted by the staff members and the social workers at the Travelers Aid location at Washington Union Station.

Travelers Aid/Reagan National is staffed and managed by Travelers Aid International and its services are provided under contract with the Metropolitan Washington Airports Authority. In 2018, the Reagan National program assisted more than 587,000 travelers, almost a quarter of a million more than assisted in 2017, using almost 29,000 volunteer hours.

Travelers Aid/Reagan National is part of a network of 24 Travelers Aid Transportation Centers, which includes airports, train stations and bus terminals. These programs work collaboratively with our network partners to assist travelers experiencing unexpected challenges while traveling.

Follow Travelers Aid/Reagan National on Twitter: @DCATravelersAid

If you would like to volunteer with Travelers Aid at Reagan National, click here to complete an online application.


PLEASE NOTEFrom Saturday, May 25 – Sunday, September 8, Blue and Yellow line Metro stations south of the airport (Braddock Road, King St-Old Town, Eisenhower Ave, Huntington, Van Dorn St, and Franconia-Springfield) will be closed.  Shuttle bus service to and from Reagan National will be available. The airport Metro station will be open and trains will serve the stations to the north including all Washington, DC locations.  For more information visit or stop by an Information Desk staffed by Travelers Aid volunteers at Reagan National.  We will help you reach your destination!