Travelers Aid volunteers are on duty to assist you in Terminals A, B, C and Baggage Claim 7 days a week.  Schedules and times vary by location.

Travelers Aid at Reagan Washington National Airport is staffed and managed by Travelers Aid International and its services are provided under contract with the Metropolitan Washington Airports Authority. In 2019, the Reagan National program assisted more than 700,000 airport guests, almost a quarter of a million more than assisted in 2018, using almost 30,000 volunteer hours.

Our mission is “to manage, operate and provide travelers assistance services to the customers at Ronald Reagan Washington National Airport, including providing directions, information and general assistance regarding the airport, airlines, ground transportation, parking and the metropolitan Washington, D.C., area.” The Travelers Aid program at Reagan National began fulfilling this mission in 1941.

• Airport assistance
• Hotel information
• Directions
• Tourism information
• Local transportation information
• Meet and Greet
• Stranded traveler assistance

Open 7 days a week  – Terminals A, B, C and Baggage North and South desks