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Assisting Travelers at Union Station Since 1913

Our Volunteers Provide a Helping Hand Along the Way

The volunteers of Travelers Aid at Washington Union Station provide rail and bus travelers with information concerning the Washington metropolitan area. Our two professional social workers are also available to offer social service support to individuals and families encountering challenges in life as well as challenges in their travel plans.

Travelers Aid/Union Station is operated by Travelers Aid International and its services are funded by the District of Columbia and private donations. In 2018, the program assisted more than 224,500 travelers and an additional 1,476 social service cases. The19 volunteers at Union Station gave 4,437 hours of service back to the community. These volunteers donated time back to the community that was valued more than $175,000.

Travelers Aid/Union Station is part of a network of 20 other Travelers Aid Transportation Centers, which includes train stations in Philadelphia, Toronto and San Diego as well as 18 U.S. airports, including Washington’s Reagan and Dulles. These programs work collaboratively with our network partners to assist travelers experiencing unexpected challenges in making cross-country connections.

Through our network, nearly 5,000 Travelers Aid volunteers and professional staff members successfully assist more than 29 million individuals.

In anticipation of renovations in the Amtrak waiting area, the Travelers Aid booth has been temporarily closed pending relocation elsewhere in the terminal. Our social workers are still available by calling (240) 505-4255.