Travelers Aid at Washington Union Station assists passengers and other individuals in the local community and from other geographic areas. Our information desk is staffed by dedicated volunteers who provide guidance to travelers, visitors and employees about the rail station and the Washington, D.C., metro area. We also provide discounted Greyhound bus tickets, reuniting stranded travelers with their families.

Through our network, nearly 2,000 Travelers Aid volunteers and professional staff members — and another 200 volunteers in Travelers Aid social agencies — assist more than 9.1 million airline passengers at 18 U.S. airports and more than 75,000 social service clients. These individuals include travelers, veterans, seniors, children and the homeless to get from a position of instability to one of stability.

Monday – Saturday, 9:30 a.m. – 5:30 p.m.