168,055
Passengers Assisted in 2024
Assisting Passengers at EWR Since 1992
Volunteers are at the heart of the Travelers Aid network, which is located across the country in airports, bus, and train stations. Last year, more than 2,100 Travelers Aid volunteers assisted over 9.1 million people. In 2019, volunteers at Newark Liberty International Airport donated 7,049 hours and assisted more than 112,000 passengers.
Travelers Aid at Newark Liberty International Airport (EWR) assists passengers who experience problems such as missed airline connections, flight delays, and lost luggage. Our information desks are staffed by a core group of dedicated volunteers who can guide travelers with answers to any question about the airport or the Newark-New York metro area. The Travelers Aid professional staff manages the volunteer program and offers social service support to individuals and families stranded or encountering challenges while at the airport.
Services Include
- Customer service and airport information
- Guidance for travelers with unexpected challenges
- Meet and Assist (request service via email)
- Social service referrals
- Volunteer opportunities
Hours of Operation
Monday – Friday, 10 a.m. – 6 p.m.
