Travelers Aid – Newark Airport – Just another Travelers Aid 2019 site

Assisting Passengers at Newark Liberty International Airport Since 1992

Volunteers are at the heart of the Travelers Aid network, which is located across the country in airports, bus, and train stations. Last year, more than 2,100 Travelers Aid volunteers assisted over 9.1 million people. In 2019, volunteers at Newark Liberty International Airport donated 7,049 hours and assisted more than 112,000 passengers.

What We Do

Travelers Aid at Newark Liberty International Airport (EWR) assists passengers who experience problems such as missed airline connections, flight delays, and lost luggage. Our information desks are staffed by a core group of dedicated volunteers who can guide travelers with answers to any question about the airport or the Newark-New York metro area. The Travelers Aid professional staff manages the volunteer program and offers social service support to individuals and families stranded or encountering challenges while at the airport.

We provide the following services for travelers at EWR:

Hours of Operation

Daily, 10 a.m. – 6 p.m.