A Helping Hand Along the Way
Volunteers use their knowledge, experiences
to assist travelers from around the world
Travelers Aid at Newark Liberty International Airport (EWR) assists passengers who experience problems such as missed airline connections, flight delays, and lost luggage. Our information desks are staffed by a core group of dedicated volunteers who can guide travelers with answers to any question about the airport or the Newark-New York metro area. The Travelers Aid professional staff manages the volunteer program and offers social service support to individuals and families stranded or encountering challenges while at the airport.
Travelers Aid Newark Airport is operated by Travelers Aid International, and its services are funded by the Port Authority of New York and New Jersey. In 2016, the 44 Travelers Aid volunteers assisted nearly 150,000 travelers. This program is part of a network of 20 other Travelers Aid transportation centers, which include airports, train and bus stations. These programs work collaboratively with our network partners to assist travelers experiencing unexpected challenges.