Travelers Aid at Washington Dulles International Airport assists passengers and members of the airport community. Our 14 information desks and mobile guide locations are staffed by a core group of dedicated volunteers who provide guidance to travelers, visitors and employees about the airport and the Washington metro area. Travelers Aid maintains an office with three full-time staff members at Dulles supporting the volunteer program.

Travelers Aid at Dulles Airport is staffed and managed by Travelers Aid International and its services are provided under contract with the Metropolitan Washington Airports Authority.

In 2019, over 400 TA volunteers assisted more than 1,388,000 travelers at Dulles. Travelers Aid/Dulles Airport is part of a network of 20 Travelers Aid transportation centers that includes airports, train stations and bus terminals. These programs work collaboratively with our network partners to assist travelers experiencing unexpected challenges while traveling.

Through our network, nearly 5,000 Travelers Aid volunteers and professional staff members have successfully assisted more than 29 million individuals.