You Can Make a Difference. Volunteer Today.
Volunteers are at the heart of Travelers Aid and they are located across the country in airports, bus terminals and train stations. In 2019, our volunteers at Washington Dulles International Airport assisted more than 2.5 million passengers!
Stationed at our 14 information desks, Travelers Aid volunteers welcome visitors, provide travel and tourist information and work to solve a range of travel challenges, from the basic to the very complex. This can include anything from simple way-finding to explaining the metro subway system to assisting travelers in crisis. Each day is always different!
Our desks are staffed seven days a week, 365 days a year. Monday – Friday shifts are available 7am – 10am, 10am – 2pm, 2pm -6pm and 6pm – 9pm. Saturday-Sunday shifts are available 8am – 12noon, 12noon – 4pm and 4pm – 8pm. We of course will work with you to find the right fit for you.
To join our team of over 200 experienced volunteers, we ask that you join us for an interview, attend a new volunteer orientation, and complete the necessary training, including fingerprinting and a background check for an airport ID. Please apply online here or send an email/call volunteer@mwaa.com 703.572.7350.
We will be in touch with you shortly with next steps. We look forward to welcoming you to the Travelers Aid Dulles team!
Learn more about the many benefits to volunteering below!
Learn About the Benefits of Volunteering!
Volunteering connects you and helps you better understand your community. Volunteering at Dulles Airport provides an excellent opportunity to meet a variety of people from around the world.
Volunteering can advance your career and provide valuable skills and experience. Just because volunteer work is unpaid, does not mean the skills you learn are basic. We are happy to provide recommendation letters and references and encourage you to include your experiences on your resume.
Volunteering is one of the best ways to make new friends. It strengthens your ties to the community and broadens your support network. Many of volunteers remain lifelong friends with their desk partners!
Volunteering brings fun and fulfillment to your life. Doing volunteer work you find interesting and meaningful can be a relaxing and rewarding escape from your day-to-day routine. You will never have a shortage of stories as each day offers something new!
“No two days are the same. I have a new opportunity to learn every shift.”
“What I like the most about volunteering is at the end of the day, whether I’ve helped 20 people or 100 people, I feel like I’ve really made a difference for folks.“
“I feel sometimes our questions are difficult and complicated, other times we fill in a knowledge gap such as where are the restrooms or how do I get to my hotel, But sometimes we are just meant to be listeners with open hearts. And a happy ending is something we can all use.”
“As I tell everyone who asks, there is no better job than one where you can tell people “where to go” all day and they thank you for it . Learn everything you can about the airport so you can provide the maximum assistance possible. Learn from other volunteers who have a wealth of information to provide you. Enjoy every minute of what you are doing and make every traveler’s experience the most satisfactory it can possibly be.”
