A network of social service agencies and transportation services

2019 Speaker: Chauna Wall

Managing Your Volunteers

Concurrent Session – Option A
Thursday, June 13 — 1:30 p.m.




Chauna Wall

Volunteer Manager

Charlotte Mecklenburg Library


Chauna Wall graduated in 1989 from University of North Carolina at Charlotte with a degree in human services and minor in visual art and has worked with volunteers in some capacity ever since.

“I mobilize the caring power of people to make a positive impact in our community. I have always loved the idea of being an agent for change.”

Chauna has a passion for people and connecting with those from diverse backgrounds. She has worked with special populations such as older adults, internationals, people with disabilities and youth. Highlights include being awarded the International Peace Prize for an intergenerational program called “Common Ground” in the Highland Mill area of Charlotte.  

Currently she is in her fourteenth year as volunteer manager for the Charlotte Mecklenburg Library where she oversees 1, 400 volunteers. The volunteers gave the library over 53,000 hours last year which is valued at over $1.5 million.  

At the library, Chauna’s responsibilities include overall coordination and management of the volunteers with sound volunteer management principals and best practices. She trains and coaches a staff of 25 who serve as a volunteer point person at their branch location. Chauna also recruits and trains volunteers for large annual events such as the book festival and book sale.

She loves knowing that through service projects she is creating a more educated and literate community as well as empowering individuals to create their best life. “Access to good information is a great equalizer.”

When she’s not volunteering in a dog rescue program, she likes to listen to music and sing karaoke with her boyfriend, Ken, and take their dog, Mu Shu, to the dog park.


For more information on their volunteer program