A network of social service agencies and transportation services

Need Help?

Do You Need Help?

Stranded or Homeless: Tell Us Where You Are

Travelers Aid members can provide direct assistance to eligible individuals and families in 31 cities. Services and hours vary with each city. The first step is to determine if there is a Travelers Aid member in your current location and then use the agency’s contact information to obtain help. Unfortunately, Travelers Aid does not have the resources to provide assistance to those not in one of our 31 member cities.

Find your current location.

Need Assistance While Traveling

Travelers Aid agencies staff information booths at 18 airports, 7 train stations and several bus depots. While traveling, do you need extra help, assistance meeting a traveler on an arriving flight, translation assistance, locating a lost item or just need to know the location of a shuttle bus? Our volunteers and staff members help more than 9 million travelers each year so don’t be shy, just ask. If you anticipate a travel challenge before you fly, call our volunteers in your home airport or at your destination. Services vary at each location. Travelers Aid does not have international resources to help those traveling outside of the U.S.

See if we are where you are traveling?

Dial 2-1-1 for Immediate Assistance

Most communities support a local social services hotline designed to put you in touch with local resources. Just dial 2-1-1. If you are in a community that does not have a Travelers Aid member, please call 2-1-1 to find out if there is a local charity that can help you.

Find out if your location has 2-1-1