Travelers Aid members embrace a comprehensive approach to facilitate transportation and prevent homelessness that focuses on the individual strengths of each case in order to provide services that meet specific needs. Some agencies offer services specifically tailored for veterans, senior citizens or families, including a range of housing options, job training and food assistance. Travelers Aid funding, services and hours vary, and services are provided based on available funding, eligibility and location.
Assistance at Transportation Centers
Travelers Aid agencies operate information booths at 15 airports, seven train stations and several bus depots. Our volunteers and staff members help travelers in distress or just in need of friendly customer service amid the hustle of transportation centers. At many Travelers Aid locations, a case worker will meet with a stranded individual and offer suggestions on the best way to get home. Services vary at each location.
- One-way bus tickets are provided by participating programs, pending eligibility and only if you are currently in the Washington, D.C., metropolitan area. Call (202) 878-9735 or (240) 505-4255 for more information.
- Train or plane tickets are not available through any Travelers Aid program.
- Transportation for funerals or medical emergencies is not provided.
- Travelers Aid airport programs have limited social service resources, and they do not participate in any bus ticket program.
- Assistance is not available to those outside the U.S. while on international travel.
Travelers Aid Services at the Airport:
- Assistance navigating the airport
- Meet and Assist services (services may be requested via email)
- Translation assistance in some cases
- Directions within the airport and surrounding area
- General transportation challenge queries
- New airline tickets not provided due to unexpected flight interruptions
- Travelers Aid services limited to passengers
Travelers Aid Programs
If a Travelers Aid member is not nearby, or unable to provide the help needed, you may also seek community assistance by calling the local information and referral helpline. Call either 211 or 311 to ask about local charities and services that may help you.
Travelers Aid International’s Direct Operations
In addition to supporting member agencies, Travelers Aid International employs staff and is supported by nearly 800 volunteers who assist passengers. TAI directly operates the following customer service programs in the Washington, D.C., New York City and Hartford metropolitan areas: