A network of social service agencies and transportation services

2019 Speaker: Margaret Cleveland

Developing an Engaged Board

Concurrent C
Thursday, June 13 — 9:45 a.m.




Margaret Cleveland

Board Chair

Community Link


Margaret Cleveland retired from UPS after a 36-year career that consisted of 34 years of management and leadership assignments at UPS locations across the country.  Her professional experience included responsibilities as district controller for Oregon and the greater Detroit area in Southeastern Michigan and North Central Ohio. Her functional obligations included finance, cost and general accounting, payroll, billing, collections, payables, information services, revenue auditing, and Canada – US brokerage operations.

Margaret’s development of key relationships with the Detroit area Teamsters union helped facilitate regional consolidation, training and reassignments for employees who represented the remaining UPS union accounting and delivery information groups. Her knowledge of the UPS package delivery business model helped her train and promote UPS operations employees while maintaining her district controller responsibilities. Her operational experience included managing package operations for division managers and filling the role of district operations manager responsible ground, air, and hub operations during interim district special assignments.

Margaret’s work shifted to the UPS logistics business and she served as chief financial officer of a wholly owned global UPS Logistics Group company in Scottsdale, Ariz. In this role the human resources and real estate groups were added to her area of responsibility. After completing this assignment she was given the task of establishing the first UPS Logistics Group’s Shared Services function in Louisville, Ky. After the UPS acquisition of a larger global logistics business Margaret facilitated closing the Louisville Shared Services site, integrated management and staff support, and relocated employees from across the country while consolidating finance and accounting process flows at a new Shared Services site in Coppell, Texas in the Dallas-Fort Worth area.

Active in community engagement, after retiring and relocating to North Carolina, she renewed her involvement with non-profit organizations. She serves as board chair for Community Link, an organization that enables individuals and families to obtain and sustain safe, decent and affordable housing. Community Link is a partner agency in the Children and Family Services Center and Margaret sits on their board as Community Link’s representative. In Cabarrus County, she is finance chair and treasurer for Habitat for Humanity and a member of the board for United Way of Central Carolinas.

Margaret earned a Bachelor of Science in business and accounting at the University of Pittsburgh, received her MBA from the University of Phoenix at Michigan. She was trained in corporate financial analysis at Georgia State University and logistics management at Michigan State University. She is a third-year student working on her dissertation proposal for a doctor of management in organizational leadership focusing on entities with missions that affect homelessness and housing initiatives.

In her free time Margaret enjoys playing golf and participating in area league competitions.