…in the Community
Sofia was desperate to find assistance for her two-year-old child when she called 2-1-1. The toddler was displaying disengaged behavior, fits of anger and bed wetting. Once Sofia felt more comfortable with the 2-1-1 contact center specialist, she admitted that the child was struggling with these issues after experiencing a sexual assault by a family member.
The specialist immediately suggested a follow-up call with the Crisis Center of Tampa Bay’s Child Development Infoline (CDI) to gauge if the trauma was impacting the child’s development. Sofia was incredibly relieved, since she had struggled to find a psychologist in the area who would perform an evaluation on her young child. CDI was able to provide Sofia with a list of resources to get her child back on track within her age group.
Sofia and the CDI specialist continued to work together, and Sofia eventually opened up about her own trauma from experiencing sexual abuse as a child. She shared the overwhelming frustration she felt at not being able to prevent her child’s assault. The CDI specialist had already referred Sofia to the Corbett Trauma Center for counseling for her daughter, and suggested that she would benefit from meeting with a counselor as well.
Sofia was so thankful to the CDI specialist that she sent the following message later that day: “Thanks for your passionate help today. It was greatly appreciated. It is a patient and kind voice like yours on the other end of the line that gives people like me hope and assurance that I have the help and resources I need.”
…to Assist Travelers
Staff at Travelers Aid Washington Union Station provided financial assistance to a man who had traveled to D.C. from Harlem, N.Y., to “outrun the spread of the Corona Virus.” A representative from a local hospital in D.C. had called on his behalf, describing the man as “very vulnerable,” since he apparently also had been robbed and had suffered a broken nose during an altercation. Treated for both mental and physical disabilities, he was deemed safe to travel. Travelers Aid verified his residence in Harlem and arranged for his return home via Greyhound.