TRENDS IN CUSTOMER SERVICE
Tuesday, June 6 — 3:30 p Concurrent
DIRECTOR OF CUSTOMER EXPERIENCE AND ADA COORDINATOR
ATLANTA HARTSFIELD-JACKSON INTERNATIONAL AIRPORT
Steve Mayers oversees the guest experience, ADA administration, volunteer and nonprofit programs, and team member development.
With more than 25 years of hospitality experience, Mayers has held leadership positions in some of the world’s leading hospitality companies, including Sandals Resorts, Radisson and Best Western Hotels & Resorts.
A Certified Hotel Administrator, Steve is a graduate of Temple University’s Fox School of Business and its School of Tourism and Hospitality Management.