Every day, Travelers Aid volunteers go above and beyond to support people in transit and in crisis. In this space, we share their stories—moments of compassion, quick problem-solving, and heartfelt connections that bring our mission to life at airports and through our member network connecting communities nationwide.
Dedicated, compassionate, and committed to helping travelers feel supported — that’s Mahliq Alexander. We’re proud to celebrate his Impression Makers recognition at PHL and his growing impact as a Travelers Aid Information Navigator.
https://www.phl.org/newsroom/MahliqAlexander
An elderly couple locked their car keys inside their vehicle at the curb, only to discover the car had been moved. Arnold called police, helped manage communication, and personally accompanied the wife to check in for her flight while her husband worked with officers.
A boy accidentally exited the secure area without his boarding pass. Teri paged his parents, contacted the gate, and personally rushed to alert the airline. Thanks to her persistence, the boy was reunited with his father just in time to make their flight.
Member Stories highlights the people and programs that make up the Travelers Aid International network. Each story reflects our shared commitment to compassion, service, and connection—demonstrating how local programs, working together, strengthen the experience of travelers and communities across the country.
After helping two German travelers find Lufthansa for their boarding passes, Walt was handed a purse by another passenger who found it on the floor. Realizing it belonged to one of the women he had just assisted, Walt paged them and hurried—“carrying the purse like a football”—toward Lufthansa. He caught up just as they reached […]
Laura called 211 looking for help with escaping human trafficking. She had been trafficked for the past six years but was experiencing health issues that impacted how much money she was bringing in for her traffickers. The previous night, she had been taken to a dangerous motel where she was beaten and told they’d start […]
TAI Member Upward Transitions broke the fundraising record for its client programs at the organization’s annual gala on May 9, the key event celebrating UT’s 100th anniversary in 2025. “We are so grateful to you for your support and participation in our mission to serve the most vulnerable in the Oklahoma City community,” CEO Periann […]
Welcome to our on-demand collection of Travelers Aid webinars—your go-to resource for learning, inspiration, and connection. Here, you’ll find sessions covering volunteer engagement, airport operations, social service integration, and more. Whether you’re a volunteer, staff member, or partner organization, these webinars offer valuable insights and shared experiences from across our national network.
Supporting others is meaningful—but it can also be emotionally taxing. Over time, caregivers and frontline staff can experience compassion fatigue—feelings of exhaustion, detachment and burnout that make it harder to connect and care. Join Travelers Aid International for a live virtual session with Brooksi Bottari, a licensed mental health counselor (LMHC), U.S. Army veteran, certified […]
TAI Webinar #6 addressed the issue of community partnerships, featuring a presentation by Ceciley Bradford, MS, MBA, chief financial officer at Families Forward Philadelphia. Ceciley guided participants through the partnering process, emphasizing the importance of clarifying and communicating your need, self-evaluation, isolating your impact and leveraging your strengths.
Human Trafficking 101 was the subject of TAI’s fifth educational webinar, which took place on June 17 and was presented by Summar Ghia, director of Chicago’s Heartland Human Care Services’ Freedom from Trafficking Program since December 2019.
Journeys Newsletter Archive
Your window into the people, programs, and purpose behind Travelers Aid.
Journeys is the quarterly newsletter of Travelers Aid International—highlighting volunteer achievements, member milestones, airport and community-based program updates, and stories of compassion in action.
Explore the archive to revisit past issues, discover shared successes across our network, and stay inspired by the mission we carry forward every day
TWA Hotel, here we come!; Upward Transitions event raises $90,000; Board Spotlight on David Fleming; Five things we love about PHL
TAI webinar focuses on moving past COVID; Hope Atlanta, Action Ministries finalize merger; Board Spotlight on Floyd Davis
From Strolling to Scrolling: Reclaiming Human Connection in an Age of Digital Numbness
/in Newsroom/by susanBy Susan Mathews, Brand and Digital Content Manager, Travelers Aid International There was a time when taking a walk allowed us to breathe and observe life unfolding in real time. Today, what was once strolling has become scrolling—our minds crowded by endless feeds of news, updates, and reactions. The digital world has conditioned us to […]
The Changing Hellos and Goodbyes: A Shift in Connection
/in Newsroom/by susanBy Susan Mathews, Brand and Digital Content Manager, Travelers Aid International Greetings and goodbyes once felt ceremonial—moments to affirm presence and care. A hug, a handshake, an eager rush to the door. Today, hellos are often casual nods, and goodbyes shouted from a distance, as if they’re afterthoughts. Perhaps this change comes from comfort, constant […]
Travelers Aid Reagan National: Lost Child Outside Security
/in Newsroom, Volunteer Voices/by susanA boy accidentally exited the secure area without his boarding pass. Teri paged his parents, contacted the gate, and personally rushed to alert the airline. Thanks to her persistence, the boy was reunited with his father just in time to make their flight.