Dedicated, compassionate, and committed to helping travelers feel supported — that’s Mahliq Alexander. We’re proud to celebrate his Impression Makers recognition at PHL and his growing impact as a Travelers Aid Information Navigator. https://www.phl.org/newsroom/MahliqAlexander
After helping two German travelers find Lufthansa for their boarding passes, Walt was handed a purse by another passenger who found it on the floor. Realizing it belonged to one of the women he had just assisted, Walt paged them and hurried—“carrying the purse like a football”—toward Lufthansa. He caught up just as they reached […]
Laura called 211 looking for help with escaping human trafficking. She had been trafficked for the past six years but was experiencing health issues that impacted how much money she was bringing in for her traffickers. The previous night, she had been taken to a dangerous motel where she was beaten and told they’d start […]
By Susan Mathews, Brand and Digital Content Manager, Travelers Aid International There was a time when taking a walk allowed us to breathe and observe life unfolding in real time. Today, what was once strolling has become scrolling—our minds crowded by endless feeds of news, updates, and reactions. The digital world has conditioned us to […]
An elderly couple locked their car keys inside their vehicle at the curb, only to discover the car had been moved. Arnold called police, helped manage communication, and personally accompanied the wife to check in for her flight while her husband worked with officers.
By Susan Mathews, Brand and Digital Content Manager, Travelers Aid International Greetings and goodbyes once felt ceremonial—moments to affirm presence and care. A hug, a handshake, an eager rush to the door. Today, hellos are often casual nods, and goodbyes shouted from a distance, as if they’re afterthoughts. Perhaps this change comes from comfort, constant […]
A boy accidentally exited the secure area without his boarding pass. Teri paged his parents, contacted the gate, and personally rushed to alert the airline. Thanks to her persistence, the boy was reunited with his father just in time to make their flight.
TAI Member Upward Transitions broke the fundraising record for its client programs at the organization’s annual gala on May 9, the key event celebrating UT’s 100th anniversary in 2025. “We are so grateful to you for your support and participation in our mission to serve the most vulnerable in the Oklahoma City community,” CEO Periann […]
Daystar Life on May 15 officially launched its new Little Bites of Hope Children’s Resource Center and unveiled its refreshed name and logo. The center will provide healthy snacks and enrichment activities for children while their parents receive services at Daystar, which include a healthy food pantry, clothing provisions, hygiene essentials and emergency financial assistance. […]
The Connecticut Airport Authority (CAA) has announced that Bradley International Airport is the first U.S. airport to earn the “Autism Double-Checked” certification, which means that BDL has obtained the highest level of autism-readiness to help accommodate the needs of travelers on the autism spectrum. In order to receive the certification, BDL team members completed training […]
