WELCOME AND OPENING SESSION

Dave Asselin, Travelers Aid, CEO
Ed Powers, Hope Atlanta, CEO; Travelers Aid, Chair; Host
“Round the Room” Update on Member Programs – All

MAKING YOUR ORGANIZATION’S HISTORY COME ALIVE

Speaker:  Morna Gerrard, Special Collections and Archives, Georgia State University Library; Bio, Presentation
Panel:  Carol King, Travelers Aid Chicago; Bio, Presentation
Ed Powers, Hope Atlanta, Bio
Floyd Davis, Community Link, Bio

100TH ANNIVERSARY CELEBRATION

Speaker: Carol S. Collard, PhD, LMSW, President & CEO, CaringWorks; Bio,

EFFECT OF STRESS ON PEOPLE IN CRISIS

Speaker:  Matt Hurd, LCSW, Director, Open Doors; Bio, Presentation

DEALING WITH THE NEW POLITICAL REALITY

Speaker:  Michael German, HUD, Georgia Field Office

USING PREZI AS A PRESENTATION TOOL

Speaker:  Therese Andrews, Travelers Aid of the Inland Empire; Bio

LESSONS FROM PUBLIC-PRIVATE PARTNERSHIPS

Speaker:  Aaron Goldman, founder, Open Doors

TRENDS IN CUSTOMER SERVICE PROGRAMS

Speaker:  Steve N. Mayers, Director, Customer Experience, Atlanta Hartsfield-Jackson Airport; Bio, Presentation

HUMAN TRAFFICKING: VOLUNTEER TRAINING

Speakers:  Nancy Rivard, President, Airline Ambassadors; Bio, Presentation
Donna Hubbard, Director of Training, Airline Ambassadors; Bio, To download Tip Line app

THE INCOME INEQUITIES GAP: THE IMPACT

Speakers:  Dr. Barry Hirsch, Department of Economics, Georgia State University; Bio, Presentation
Floyd Davis, president and CEO, Community Link; Bio, Presentation, Website

VOLUNTEER MANAGEMENT ISSUES

Speaker:  Anthony Medina, volunteer manager, Travelers Aid Chicago; Bio, Presentation

MOVING FORWARD – EVOLVING TRAVELERS AID IN THE YEARS TO COME

Should we adopt a new mantra: Customer Service = Social Service; Social Service = Social Justice?
Speaker: Dr. Eric R. Wright, Chair, Department of Sociology, Georgia State University; Bio, Presentation

LUNCH WITH CLOSING PRESENTATION

Speaker: Barbara Harrison, Director of External Affairs & Strategic Partnerships, The King Center; Bio, Presentation

Next June, Chicago will host the Travelers Aid International’s Annual Conference. Look for dates and the hotel in the coming months.