A network of social service agencies and transportation services

2017 Annual Conference

The Travelers Aid Network • 100 Years of Service

Looking Back, Moving Forward

Annual Conference Presentations

June 5-7, 2017

Atlanta Westin Peachtree Plaza


Welcome and Opening Session

Dave Asselin, Travelers Aid, CEO
Ed Powers, Hope Atlanta, CEO; Travelers Aid, Chair; Host
“Round the Room” Update on Member Programs – All


Making Your Organization’s History Come Alive

Speaker:      Morna Gerrard, Special Collections and Archives, Georgia State University Library; Bio, Presentation
Panel:           Carol King, Travelers Aid Chicago; Bio, Presentation
                     Ed Powers, Hope Atlanta, Bio
                     Floyd Davis, Community Link, Bio


100th Anniversary Celebration

Speaker:      Carol S. Collard, PhD, LMSW, President & CEO, CaringWorks; Bio,


Effect of Stress on People in Crisis

Speaker:      Matt Hurd, LCSW, Director, Open Doors; Bio, Presentation


Dealing with the New Political Reality    

Speaker:      Michael German, HUD, Georgia Field Office


Using Prezi as a Presentation Tool

Speaker:      Therese Andrews, Travelers Aid of the Inland Empire; Bio


Lessons from Public-Private Partnerships

Speaker:      Aaron Goldman, founder, Open Doors


Trends in Customer Service Programs

Speaker:      Steve N. Mayers, Director, Customer Experience, Atlanta Hartsfield-Jackson Airport; Bio, Presentation


Human Trafficking: Volunteer Training

Speakers:    Nancy Rivard, President, Airline Ambassadors; Bio, Presentation
                    Donna Hubbard, Director of Training, Airline Ambassadors; Bio, To download Tip Line app


The Income Inequities Gap: The Impact               

Speakers:    Dr. Barry Hirsch, Department of Economics, Georgia State University; Bio, Presentation
                    Floyd Davis, president and CEO, Community Link; Bio, Presentation, Website


Volunteer Management Issues

Speaker:      Anthony Medina, volunteer manager, Travelers Aid Chicago; Bio, Presentation


Moving Forward – Evolving Travelers Aid in the Years to Come

Should we adopt a new mantra: Customer Service = Social Service; Social Service = Social Justice?
Speaker:      Dr. Eric R. Wright, Chair, Department of Sociology, Georgia State University; Bio, Presentation


Lunch with Closing Presentation

Speaker:      Barbara Harrison, Director of External Affairs & Strategic Partnerships, The King Center; Bio, Presentation


Next June, Chicago will host the Travelers Aid International’s Annual Conference. Look for dates and the hotel in the coming months.